Customer Service

The Customer Service Center is temporarily located on upper level near J.Crew and Nordstrom and is open during all center hours:
Mon - Sat 10:00 a.m. - 9:30 p.m. 

Sun 11:00 a.m. - 6:00 p.m. 

Services Offered:

 

Gift Cards

Give the gift of unlimited possibilities.  Give the person who has everything the option to buy what they want with the Westfarms American Express® Gift Card. Perfect for every person and every occasion, they can be used nationwide at their favorite retailers and restaurants that accept the American Express® Card.

 

You can also purchase our gift cards online.


Westfarms accepts cash, corporate checks, Visa, MasterCard, Discover and American Express. Personal checks are not accepted.

 

Ticketmaster
The world's leading ticket company, now has a retail location at Westfarms Customer Service Center. Shoppers can purchase tickets here and access event information to a wide range of venues and entertainment options including sports, music, theater, arts, and family shows. Visit the Ticketmaster page for more information.


Wheelchair Rental
Wheelchairs are available for use within the mall by leaving a valid driver's license or photo ID.

Gift Wrapping
While you wait, our Customer Service associates will wrap Westfarms' purchases to perfection!  The cost is $3 per gift (cash only) and includes paper, bow and gift tag. 

 

Gift Wrap is sponsored by Hartford HealthCare. 

 

Photo Copy and Fax Service

Copies are 25¢ per page. Faxes are $2 for the first page and $1 per page thereafter (cash only).


Postage Stamps
Single stamps available at 49¢ each, books of 20 stamps for $9.80 (cash only).

Lost & Found
Lost and found items can be dropped off at Customer Service or given to a security officer.

Directions/Store Directory Maps
We will be happy to direct you to a store you are looking for and provide you with a complimentary pocket directory.

Telephone

(860) 561-3024